We offer free shipping Australia wide and reduced rates for our international customers.
File delivery
Your files will be available to download once payment is confirmed.
Processing time
The time I need to prepare an order for dispatch varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.
I gladly accept returns, exchanges and cancellations
Just contact me within: 14 days of delivery
Post items back to me within: 21 days of delivery
Request a cancellation within: 2 days of purchase
But please contact me if you have any problems with your order.
The following items can’t be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please get in touch if you have any questions at all regarding your order. We will always reply promptly and do our best to help in any way.
PRIVACY POLICY
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through alphababydesigns.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control.
INFORMATION I COLLECT
To fulfil your order, you must provide me with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information if you contact me directly.
WHY I NEED YOUR INFORMATION AND HOW I USE IT
INFORMATION SHARING AND DISCLOSURE
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
DATA RETENTION
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 5 years.
TRANSFERS OF PERSONAL INFORMATION OUTSIDE THE EU
If you sign up to my newsletter I may store and process your information through third-party hosting services, such as MailChimp and Gmail, in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as MailChimp and Google are Privacy Shield certified.
YOUR RIGHTS
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
HOW TO CONTACT ME
For purposes of EU data protection law, Alpha Baby Designs is the data controller of your personal information. If you have any questions or concerns, you may contact me by email hello@alphababydesigns.com